IT Essentials
Entry to Managed Services- Basic Administration Automation
- Basic Updates
- Centralized Cloud Directory
- Cross-Platform System Mngt.
- Multi-Factor Authentication
- Password Protection
- Single Sign-On
Secure IT Foundation
Baseline Support- Includes Everything in IT Essentials
- Full Administration Automation
- Granular Updates
- Endpoint Monitoring
- Anti-virus Protection (EPDR)
- Microsoft 365 Management
- IT Support Hotline
Advanced Security 2024
Full Security- Includes Everything in IT Essentials
- Cybersecurity Training
- Microsoft 365 Auditing & Hardening
- Email Protection Suite
- Adv. Firewall Controls/Web Filtering
- Dark Web Vigilance
- IT Support Hotline
Our IT Essentials plan is our introductory managed services plan. While this plan provides a lot, it also has limitations as to what is included. See the table below.
Our Security IT Foundation & Advanced Security plans can be bundled together to create a full service package combining both IT foundations and advanced security solutions.
Click each feature below for details.
General Services
- Not Included
- Partial or Basic Features
- Included
| Feature | IT Essentials | Secure IT Foundation | Advanced Security |
|---|---|---|---|
| Microsoft 365 Management | |||
| Service Portal Access |
Updates & Automation
- Not Included
- Partial or Basic Features
- Included
| Feature | IT Essentials | Secure IT Foundation | Advanced Security |
|---|---|---|---|
| Windows & Microsoft Updates | |||
| Third Party Software Updates | |||
| Reboot/Update Reminders | |||
| Automatic Deployment of Managed Software | |||
| Automation: System Monitoring & Alerts | |||
| Automation: System Maintenance |
Security
- Not Included
- Partial or Basic Features
- Included
| Feature | IT Essentials | Secure IT Foundation | Advanced Security |
|---|---|---|---|
| Updates | |||
| Identity Management | |||
| Multi-Factor Authentication | |||
| Single Sign-On | |||
| Password Manager | |||
| Advanced Anti-Virus | |||
| Microsoft 365 Auditing & Hardening | |||
| Advanced Firewall Controls/Web Filtering | |||
| Dark Web Vigilance | |||
| Email Security * | IT Essentials | Secure IT Foundation | Advanced Security |
| Span & Malware Protection | |||
| Email Encryption | |||
| Email Signatures & Disclaimers | |||
| Advanced Threat Protection | |||
| Email Archiving | |||
| Email Continuity | |||
| Automated Backups ^ ** | |||
| Recovery ^ ** | |||
| Backup & Recovery of Windows Endpoints ^ | |||
| Permission Management ^ | |||
| Permission Alerts ^ | |||
| Permission Audit ^ | |||
| Phising & Attack Simulation ^ | |||
| Security Awareness Service ^ | |||
| ESI Reporting ^ | |||
| Communication Pattern Analysis ^ | |||
| AI Recipient Validation ^ | |||
| Sensitive Data Check ^ |
* Only available for Microsoft 365 & Google Workspace
^ Microsoft 365 only
** Mailboxes, Teams, OneDrive & SharePoint included
Support
- Not Included
- Partial or Basic Features
- Included
| Feature | IT Essentials | Secure IT Foundation | Advanced Security |
|---|---|---|---|
| General Support | * | ||
| Standard Support Hours (week days) | 9 am - 5 pm | 9 am - 5 pm | 9 am - 5 pm |
| Extended Support Hours (week days) ^ | 7 - 9 am & 5 - 6 pm | 7 - 9 am & 5 - 6 pm | 7 - 9 am & 5 - 6 pm |
| Weekend & After Hours Support ** | By Appointment Only | By Appointment Only | By Appointment Only |
* Available on an hourly basis.
^ No inbound phone support. Support is available by ticket submission.
** Emergency support is available. May incur extra charges.
Supported Platforms
- Not Included
- Partial or Basic Features
- Included
| Desktop Operating Systems | IT Essentials | Secure IT Foundation | Advanced Security |
|---|---|---|---|
| Windows | |||
| Mac OS | |||
| Linux | |||
| Mobile Operating Systems | |||
| iOS | |||
| Android | |||
| Browsers | |||
| Microsoft Edge | |||
| Google Chrome | |||
| Mozilla Firefox | |||
| Safari |