Service Plans & Options Details
Managed Services
With our managed services, you can confidently grow your business knowing that your technology and systems are secure. We will ensure that you’re always running smoothly and effectively for higher performance today, tomorrow, and beyond.
Our managed service is our starting plan, and it will help you be proactive in a reactive industry. Your business will receive protection through our innovative automized monitoring systems that will detect issues and correct problems. Also included in this plan is:
Monitoring & Automation Service for Endpoints (computers/servers)
We will monitor, diagnose, and address computer and server issues to keep your systems running smoothly and optimized for performance. Through our automated system, we can also resolve many issues automatically.
Anti-virus & Anti-malware Protection
Without virus and malware protection, your business is exposed and vulnerable to cyberthreats. Our anti-virus and anti-malware services remove infected files and stop infections from occurring, saving your business time, money, and assets. We use the latest technology so that you can grow your business with peace-of-mind. We have chosen to use SentinelOne as our AV solution which is regarded as the best in the industry. You can view the datasheet to learn more about the solution.
Ransomware Protection
Even with all the security measures and precautions we take there is always the possibility that ransomware could still get onto your systems. We do not want any of our clients to be in a position where they could lose data and money due to a ransomware attack. Our ransomware protection is a last line of defense measure to stop ransomware in its tracks. An alert will be generated when a potential ransomware attack is detected and the process will be stopped. We will then immediately follow up to ensure the integrity of your systems and work to clean up any infection.
Cyber Security Training
Your employees are your business’s first line of defense. We provide cyber security training, teaching your employees how to protect themselves and the company from cyber threats and ransomware so that your information and files are safe.
General Support (unlimited)
We will provide general IT support for your business to ensure your technology systems are functioning properly, efficiently, and safely.
Client Portal Access (client documentation)
Access your company profile through our client portal to see important documentation, information, and reports about your systems.
Service Portal Access (ticketing)
Problems can occur at any time and in any place. That is why we have a service portal where you can quickly and efficiently submit a ticket so that we can get working on a solution immediately.
Knowledge Base Access
Our managed service clients will have access to our knowledge base platform that provides you with expert-backed IT information that is clear, current, and easy to understand so that you can maximize your technology. On our platform, you’ll receive information that is complete and relevant to you. If you cannot find the solution to your problem, we’ll be there to provide you with a permanent solution.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
In today’s world, businesses, no matter their size, can’t afford to be offline. With our Managed Network and Backup plan, you’ll stay online at all times, even when your internet is down so that your customers are taken care of, and your business can continue running smoothly and making money. Go about your business with peace-of-mind.
Router Failover
With our router failover and failback technology, we can ensure an uninterrupted connection to the internet, 24/7/365, regardless of whether your network is down.
Access Points
We provide you with quality wireless access points and locate them strategically to optimize your WiFi speeds in every corner of your business. If something goes wrong, we can find the issue and find a solution without even having to be there in person.
Switches
We can help your growing business expand its network access without new expensive in-wall network wiring. We also allow supported devices to run without external power through the use of PoE (Power over Ethernet). With our switches, we can monitor your network, find connection issues, and solve the problem remotely, without you having to move a finger.
Managed Power
With our managed power, we can remotely reboot a device from our control center if it is having a problem. You won’t ever have to guess and search for the problematic device physically, allowing you to focus on your business.
Managed Backups
We will provide a full-system backup to help your business recover in as fast as 15 to 30 minutes in cases of:
- Loss of Data and Information
- Hardware Failure
- Natural Disaster
- Human Error
- System Corruption
- Cybersecurity Incident
We will reduce your average downtime by six to seven hours by launching a virtual machine of your entire system. This allows us to get you back up and running until we restore your original system.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Backup Services
Our backup services are all add-ons to our other plans or can be set up and maintained separately with our hourly service. Whether you are merely looking to keep copies of your documents in case they are lost or be prepared for a disaster, the following can help you gain peace-of-mind knowing that your systems and files are backed-up.
File Protection
We will always have a backup of your information and documents so that you never lose an important file or folder. When you’ve deleted something, we will be there to restore it immediately so that you can continue growing.
SaaS Backup
Most cloud applications only provide a 30-day backup history. We provide SaaS (cloud app) backups for software such as Office 365, Sharepoint, and OneDrive for as long as you may like so that you are never at risk of losing essential documents and information.
For advanced backups please refer to our Managed Backup service under our Managed Services section.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Cyber Security Services
Cybersecurity is becoming increasingly important in our digital world as the complexity and intelligence of cyber threats are putting your business’ data, information, files, and email at risk. We want to help you protect your privacy, and the following services will ensure your business and private information is safe and secure from online threats.
Our computer systems are susceptible to many unwanted or malicious actions taken through the applications installed on the system. With our Zero Trust Protection platform, we will secure your systems by limiting what applications can run and how applications can interact with other applications and system tools through:
Default-Deny/Whitelisting/Application Control
Most employees use between 5-10 applications to perform their job functions. With that in mind, operating systems are pretty much left wide open, so any application, malicious or otherwise, can run, leaving your business vulnerable to zero-day or new trending malicious software, including ransomware. By not restricting what can run, you leave yourself exposed to vulnerabilities or the misuse of legitimate software. Antivirus software only attempts to block the bad stuff and oftentimes, it fails.
By using a default-deny approach, ResTech can block any application regardless of whether it is known or unknown malware. Before we enable the application control and begin blocking unverified or unapproved applications, we will run our Zero Trust Protection in a learning mode on all systems to generate a list of all current applications installed and used. We will review this list with you before finalizing the allowed list of apps and enabling the application control.
Restricting User Access (Non-Admin Accounts)
It is nice to trust that your employees will not do something bad or by mistake, however, far too many companies have colossal file shares that anybody can access. Even if you trust your employees, restrict access to files and folders based on what they need to perform their job functions. If they do somehow manage to run ransomware, at least the damage will be restricted to what they can access.
Limiting a user’s access will help to limit any potential exposure from a malicious actor or virus/malware if access is gained to the user’s account.
Ringfencing
When businesses assign permissions to resources, they often do so at a user level. What we often do not realize is that every time we open an application on our computer, that application has full access to everything that we do. If an application that we are running is hijacked, exploited, or flawed, we want to be able to limit the amount of damage that the application can do.
Ringfencing allows us to define rulesets governing how an application can interact with other applications, and what resources an application can access. For example – If both PowerShell and Microsoft Office are required in your environment, that does not mean that Microsoft Office needs to be able to interact with PowerShell.
We can create Ringfencing policies to stop user applications from interacting with system tools, then create policies to stop these system tools from accessing the internet. Many times applications do not need to access system tools which in turn do not need access to the internet for most tasks.
Storage Control
Storage Control is an advanced storage control solution that protects information by providing tools to manage the flow and access of data. You choose what data can be accessed or copied, and which applications, users, and computers are permitted to access this data.
Storage Control goes beyond just blocking USB hard drives, and gives you granular control over what happens on all external storage devices. Whether it’s Network Attached Storage, USB drives, or secondary hard drives directly connected to your computer, your endpoint is secured.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Email is susceptible to cyber-attackers looking to gain access to private information, critical data, and files. With our Email Protection Suite, we will bolster your line of defense through:
Email Protection
With the increasing complexity, quantity, and quality of cyber-attacks, we will review and improve existing security settings to better protect your email from information leakage, account compromise, and impersonation.
Live 24/7 Monitoring
We will protect and harden your Microsoft 365 email environment and accounts from cyber threats 24/7 through security monitoring and policy enforcement from our security operations center so that you can communicate throughout your business with peace-of-mind.
Phishing Protection
Phishing attacks have increased over 600% since the start of 2020, putting small businesses like yours at risk. With our email spam and phishing protection technology, malicious messages are automatically quarantined for review to prevent your employees from interacting with them. Keep your organization’s and people’s information, data, and privacy safe.
Features
Our Email Protection Suite includes the following set of services:
- Inbound and outbound email filtering
- Email continuity
- Full end-to-end email encryption
To get full specs on our email products please see our Email Security resource page. Below is a listing of the products included in our bundle.
CloudFilter
Total Email Security
Email-based threats to the security of your business continue to grow increasingly sophisticated as spammers innovate new tactics for evading spam and virus filtration systems. CloudFilter™ puts your email security in the cloud, so you never again have to worry about keeping up with these malicious attackers. Your email security stays current, automatically protecting your business around the clock.
CloudFilter enforces email security policies and helps assure legal and regulatory compliance across your organization for inbound email. CloudFilter enables your organization to delegate management privileges for multiple administrators with different roles and access levels. It also allows administrators to configure email policy management according to global, user group, or individual user requirements.
In addition, CloudFilter email security service improves email security management through a convenient web console that provides real-time configuration and policy modifications, monitoring, and alerting, as well as comprehensive reporting for administrators. If your business requires secure, encrypted delivery, Transport Layer Security (TLS) protocol enforcement is available through our SafeSend™ enhanced outbound service.
SafeSend
Enhanced Outboud
Much of the email security industry today focuses on inbound threat protection, and many companies imprudently downplay the importance of adding protection from email threats and abuse within the organization. SafeSend provides this vital layer of protection, allowing you to protect your company’s reputation and preventing sensitive information from being leaked via email.
- Protect from spam proliferation
- Stop email with banned attachments
- Prevent sensitive data information links
- Improve email deliverability
- Force TLS when available
- Regulatory compliance footers
XtraMail
Email Continuity
XtraMail™ is the always-on email service that gives your organization a rock-solid business continuity plan. Keep your team productive and happy by ensuring that their email is always available; even if you experience emergency email server maintenance and outages. XtraMail stores a copy of each message for 30 days on our redundant, geographically dispersed systems. When your systems are down, users log into the webmail portal and continue to email as they normally would.
Bracket
Encrypted Email
Bracket gives you painless email encryption. Email encryption has a reputation for being difficult to use. You have to create an account, download and install an app or plugin, open the app, sign in, and finally create and send the message. Then the recipient on the other end has to repeat all the same steps just to read the message. Bracket is so much easier to use. To securely send an encrypted email from any email client on any device, just wrap the [subject] in brackets. It works beautifully, and there’s absolutely nothing to download, install and maintain.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
We will run a cybersecurity risk assessment for your business so that we can identify how vulnerable you are to a cyber attack. By understanding your risk, we can provide you with a strategic plan moving forward on how we can help better protect your business, information, and data together so that you can have peace-of-mind.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Our platform will help you and your business get familiar, organized, and prepared to detect scams and understand what information to keep a close eye on. Our platform includes:
Cyber Security Training
Your employees are your business’s first line of defense. We provide cybersecurity training, teaching your employees how to protect themselves and the company from cyber threats and ransomware so that your information and files are safe. Once the training course is complete, your business will receive optional ongoing weekly shorts to help stay updated and refreshed on the information.
Policies & Procedures Library
We provide you with access to a library of customizable company policy and procedure templates for internal use. Policies are essential for legal reasons, and with our platform, you can quickly make changes and communicate them with your team so that everyone can stay up-to-date.
Simulated Phishing Attacks
Every day, 80,000 people fall for phishing scams over email. We will simulate phishing attacks to test your employees’ knowledge, identification, and response, helping you and your employees analyze, study, and reinforce learning to detect scams.
Dark Web Monitoring
We will scan the dark web to see if your information, such as social security, bank account numbers, or any other online accounts are exposed. If we find your information on the dark web, we will alert you so that you can change your passwords, monitor your information, and better protect yourself moving forward.
Also, we can monitor five personal email accounts per monitored domain (emails not tied to the monitored domain).
Incident Tracking
Easily and quickly log information about incidents on our platform. Our incident tracking platform allows your business to classify, store, trace, and retrieve the data as needed over time.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
We monitor the dark web for information tied to any additional domains you may have. If we find your information on the dark web, we will alert you so that you can change your passwords, monitor your information, and better protect yourself moving forward.
This service can only be used as an add-on to our Cyber Security Platform.
Anti-virus/anti-malware and ransomware protection software is not enough to fight the sophisticated cyber attacks of today to keep your information safe. With our Cyber Security SOC services, we can offer you a next-generation cyber security service that includes:
Managed Security
Our Managed Security service is the next generation of managed services. After installing the agent onto your system, our team will be able to detect, hunt, and respond to cyber threats from our Security Operations Centers (SOC) in real-time. Through our Managed Security service, you can grow your business with peace-of-mind, knowing that you have the best cybersecurity team and software protecting your data and information. Some other key benefits are:
Powerful Security
- Endpoint Monitoring – Allows for the detection of known security vulnerabilities and suspicious activity. Will also directly monitor our AV product, SentinelOne.
- Automated Incident Reporting – Instantly uploads logs to the cloud, enabling fast remediation supported by our SOC team of analysts.
- Remediations Suggestions – Out SOC team will provide detailed remediation solutions to resolve security incidents.
- Detailed Analytics – Provide incident reports, identify weaknesses, and improve response times and workflow from our security dashboard.
Comprehensive Security
- 100% of files and traffic are inspected.
- All feeds are viewed from a single portal providing a single pane of glass for addressing security-related tasks.
- Full integration with our ticketing system so no incidents are missed.
- Provides access to MITRE ATT&CK framework and threat intelligence.
- 24/7 monitoring by security analysts in six global 24/7 SOCs.
Lightweight
- Simple Deployment – No complicated install procedures to set up monitoring on your systems.
- Non-Invasive – Agent runs as a background process and will not disrupt your daily workflow.
- Secured Access – Our MFA (multifactor authentication) portal controls access via SSO (single sign-on)
Pen Testing
Penetration testing or “pen test” is an emulation of what a bad actor could do when targeting an organization. Its goal is to find vulnerabilities affecting assets and find out how to leverage those to breach perimeters, obtain sensitive data, take over hosts, or cause damage.
There are many different types of assessments that can be made during an penetration test. They can vary based on the organization being tested and the types of assets and services they utilize. While external and internal pen tests get much of the focus, a holistic approach that uses all applicable assessments is recommended to identify blind spots.
The specific services for a pen test include:
- Scanning firewalls, application firewall, webservers, and application servers critical to your business.
- Reviewing all potential vulnerabilities against external IP addresses.
- Manual test findings from the scans.
- External testing will cover externally facing firewalls, routers, web servers, DMZ hosts, and remote access services.
- Internal testing will cover servers, workstations, and printers.
Mobile Device Protection*
Mobile devices are another way into your network and to get to your data. Are you protecting them?
Today, every business is a mobile business, with requirements to safeguard business data, provide secure mobile access to business documents and keep mobile devices safe from threats. Our mobile security solutions provide the widest range of products to help you secure your mobile world.
Features
- Protects workers using mobile devices from malware, man-in-the-middle attacks, OS exploits, and phishing attacks.
- Powered by Check Point’s ThreatCloud, the largest IOC (Indicator of Compromise) database in the world, and has the highest threat catch rate of known and unknown malware on the market.
- Prevents phishing on all apps, on both known and unknown phishing sites.
- Assures complete user privacy and device performance.
*This is an add-on service
Compliance Storage*
This service allows for the uploading of device and/or compliance related data for long term storage. The service provides a solutions for organizations that are required to hold onto data for compliance purposes. Supported data types include firewall logs, long term storage of already comsumed log storage, other customer application log types, and more.
Features
- Able to consume any sys log data.
- Data can be stored for any amount of time.
- A time can be set for the automatic expiration of data without requiring any maintenance.
- The type of data to be stored can be selected by the client.
- Pay only for the storage you use.
- Data is securely stored in the cloud.
*This is an add-on service
Problems Solved
Visibility to Security Network
- Our Managed SOC serivces are designed to reduce the time it takes to detect compromise down from over 200 days to as little as minutes and hours. We have humans look at big data to determine threat intelligence in our six 24/7 SOCs.
No Additional Hardware Required
- The agent is hosed in Azure, so your data will be safe.
Visibility to Integrity of Endpoints
- Allows us to see that agents are online, their Common Vulnerabilities Exposures (CVE), and compare multiple commercial and private threat intelligence platforms for IOCs; big data and AI at their best for security.
Phishing on Mobile Devices, via Applications
- Prevents phishing on mobile devices.
Lack of Confidence in Privacy on Mobile Devices
- Assures privacy and performance.
Malware Acting Through Mobile Applications
- Works over the largest IOC database in the world.
Client has Requirements for Storage of Compliance and/or Other Data
- We can capture and store the compliance and other data for any required length of time.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Are you looking for ways to improve efficiency in your business or increase productivity? Our web filtering service can help you achieve both through:
Block unwanted web content
We can help you and your business block unwanted websites from your computers and network (Social Media Websites, etc.) so that your people and business can become more efficient.
Blocks malicious web content
We will help your business block computers from accessing suspicious or malicious web content that attempts to install malware and viruses, helping keep your business and employees safe from cyber threats.
Can monitor web usage
We will monitor and provide data on web usage across all of your devices to see how your people spend their time on the web during work, helping you recognize areas of improvement or opportunities for greater efficiencies.
Granular filtering (parts of a website)
Do you want to block certain areas of websites while leaving the helpful sections accessible? Well, we can go granular! We will help you block unwanted pages from websites while leaving the necessary parts available to your team.
Reporting
We provide detailed reports on users and network activity to inform you about how your people are using your hardware and software.
Productivity Tracking
We will help monitor your employee’s productivity to see which employees are focused and performing or underperforming, helping you address inefficiencies and reward great work.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Reputation Management
Together, we will help you establish a 5-star reputation where your best reviews are at the forefront of your digital presence to grow your business. We will also send you monthly summary reports to stay up-to-date on progress, activity, and reputation. Included in your service is:
Review Capture Page (mobile version as well)
We will create a review capture page that will prompt your client to leave a review on any of your linked profiles.
Complete Review Instructions
We will provide your clients with complete review instructions for all websites so that they can quickly and easily leave you a 5-star review.
Negative Experience Capture Form
We believe that we should praise in public and criticize in private. We don’t want your negative reviews to be public, so we will create a negative experience capture form to redirect as many potential negative experiences to a private conversation.
Managed Review Acquisition by our Team
We will manage the reviews that your business acquires one by one to help you put your best foot forward.
Review Monitoring Alerts
We will monitor all of your linked review profiles so that you can receive notifications about new reviews and the people who wrote them, helping you stay informed about your reputation.
Website Review Widget to Showcase Top Reviews
We will embed a review widget on your website so that we can showcase your top reviews.
Social Broadcasting of 5-star reviews
We will broadcast and showcase your 5-star reviews on social platforms to increase consumer trust and reputation.
Email Signature Widget
We will make it easy for your clients to leave a review by adding a widget to your email signature.
Access to Major and Industry-Specific Review Sites
We will set up profiles on industry-specific review sites so that qualified buyers can get to know your business and trust your work.
Our Platform Runs 24/7
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Knowledge Base Access
We have built a knowledge-base platform to provide you with expert-backed IT information that is clear, current, and easy to understand so that you can maximize your technology’s capabilities. We all know that searching Google for solutions can yield complex results that do not necessarily apply to you. On our platform, you’ll receive information that is complete and relevant to you. If you cannot find the solution to your problem, we’ll be there in-person to provide you with a permanent solution.
Clients on our managed services plan will gain complimentary access to our knowledge base.
Expert-backed information
We provide you with information and solutions backed by IT professionals so that you can continue doing your best work.
Clear, Current, and Easy to Understand
Our information is always up-to-date, clear, and easy to understand so that you can quickly solve your problems and get back to running your business efficiently.
Step-by-step Processes
We provide you with easy-to-follow steps using images and videos to help you accomplish the things you need to.
No Google Search
Google search results can yield confusing and overwhelming results that do not answer your questions and aren’t expert-reviewed. Our knowledge-base platform contains solutions that are relevant to you and approved by IT professionals.
Ability to Request Information
Sometimes we run into unique problems. In the case that you cannot find the information or solution in our knowledge base, you can request information, and we will get back to you with the solution and upload the information to the platform for others to see.
Detailed
Our step-by-step processes are detailed so that none of your questions go unanswered.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Website Services
We can help you build, host, maintain and protect your professional website so that you can focus on growing your business and serving your people. Our website services are:
A Stanford study shows that 75% of people judge a business’s credibility by the look of their website. We can design and develop your professional website so that you can always make the best first impression. Included in our website development package is:
Domains
We will help you find, select, and purchase your web domain (e.g., www.old.restech.solutions) and help you transfer any existing ones to your new account if needed.
Hosting
We will help you find trustworthy, reliable, and reasonable hosting providers to host your new website.
WordPress
Over 33% of all websites use WordPress as their web platform. We’ll develop your new site using the industry standard.
Premium Themes and Plug-ins
We will install and embed premium themes and plug-ins into your website to help you achieve your website goals and provide a more premium feel.
Site Style and Layout
We will develop your site’s structure, hierarchy, and design so that your website is easy to navigate, and the information is organized and accessible, leading your client to take action.
Development
We will build and develop your site with the approved design, structure, and flow.
Full Site Templates
We can import full-site templates to kick-start your website development.
Consulting
We can advise you on-page content, copy, and photography to leave a great impression and help you achieve your goals.
We Put Everything Together
To summarize, we help you put your whole website together from start to finish so that you can focus on doing what you do best, growing and managing your business.
We bill our website development on a per-project basis.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
We will ensure your website is always running efficiently and smoothly through our maintenance plans. Our Core and Premium plans include:
Core
- We run core website updates
- We run plug-in updates
- We run theme updates
Premium
- Everything in the core plan, plus:
- Website malware protection
- Daily Site Backups
- Uptime monitoring
Website maintenance is billed as a monthly service.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.
Do you have any updates you want or have to make to your website? We can help you with that, whether it’s a one-time thing, or if you continuously have to update your site with new content. Our Website Content Update service includes:
- Copywriting updates
- Image updates
- Add, modify, or delete pages
- Modify page content, layouts, and flow.
Website content updates are billed hourly or a custom monthly plan.
Together, we’ll keep your business running smoothly, always. If you’re interested in setting up this service, please schedule a meeting with one of our experts.